Privacy Policy

Effective Date: November 10, 2025

This Privacy Policy explains how Tristate Armature (“Tristate Armature,” “we,” “our,” or “us”) collects, uses, discloses, and protects information in connection with our websites voltrio.com and shop.voltrio.com (collectively, the “Sites”). By using the Sites, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect information you choose to provide and information collected automatically through your use of the Sites.

Information you provide on voltrio.com

On voltrio.com, we collect information that you provide via a pop-up inquiry form, including your name, email address, kind of business, and the type of business relationship you are interested in having with Tristate Armature. We use this information to respond to your request and to add your contact information to our marketing database, as described below.

Clickstream and usage data

When you visit the Sites, we collect information about your interactions and activities, including pages viewed, links clicked, time spent, referring/exit pages, IP address, browser and device type, operating system, and similar clickstream data. This helps us understand how our Sites are used and to improve performance, content, and user experience.

Analytics

We use Google Analytics to collect, measure, and analyze usage and performance metrics, which may include identifiers (such as IP addresses), device and browser information, approximate geolocation derived from IP addresses, and site engagement data. Google Analytics uses cookies and similar technologies to operate. You can manage cookies through your browser settings and Google’s available controls.

Cookies and similar technologies

We and our service providers use cookies, pixels, and similar technologies to operate the Sites, improve functionality, perform analytics, and support marketing communications. You can control cookies through your browser settings. If you disable cookies, certain features of the Sites may not function properly.

How We Use Information

• Responding to requests: We use the information you provide via the voltrio.com form to follow up regarding your inquiry and the business relationship you are interested in exploring with Tristate Armature.
• Marketing communications: We add your contact information to our internal marketing database and may send you emails about Tristate Armature products, services, news, and events. You may opt out of marketing emails at any time, as described in the “Your Choices and Rights” section.
• Internal analytics and site improvement: We use clickstream and analytics data to monitor site performance, analyze trends, understand user interactions, and improve the Sites and our marketing efforts.
• Order processing and customer support: For purchases placed through shop.voltrio.com, Shopify processes payments and supports transactional functions. We use order-related information to fulfill orders, provide customer support, and maintain records for accounting and compliance.
• Legal and compliance: We use information as necessary to protect our rights, safety, and property; comply with applicable laws; and enforce our policies.

We do not sell personal information. We do not disclose or share personal information with third parties except as described in this Policy and as necessary for vendors and service providers to perform services for Tristate Armature.

Disclosure of Information

Service providers and vendors

We share information with service providers who perform services on our behalf, such as website hosting, analytics, email marketing, order fulfillment, payment processing, and customer support. These service providers are authorized to use personal information only as necessary to provide services to Tristate Armature.

Shopify

Transactions conducted on shop.voltrio.com are processed through Shopify. Shopify may collect, use, and disclose information to facilitate orders and payments and to operate the platform. Shopify’s terms and privacy practices apply to activity on shop.voltrio.com.

Legal requirements and protection

We may disclose information if required by law, regulation, or legal process; in response to lawful requests by public authorities; to protect the rights, property, and safety of Tristate Armature, our customers, or others; or to enforce our policies and agreements.

Business transfers

In the event of a merger, acquisition, restructuring, or asset transfer, information may be transferred to the successor entity subject to this Privacy Policy or a successor privacy policy that provides equivalent protections.

We do not share personal information with third parties for their own direct marketing purposes. If this practice changes, we will update this Policy and provide any required notices or rights under California’s Shine the Light law.

Ordering, Payments, and U.S.-Only Shipping

Orders are placed through shop.voltrio.com. Payments are processed through Shopify and its payment partners. Shipping is supported only within the United States, and we target only U.S. customers. If you attempt to place an order for shipment outside the United States, the order will not be accepted or fulfilled.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against accidental, unlawful, or unauthorized access, destruction, loss, alteration, disclosure, or use. These measures include encryption in transit via HTTPS/TLS on our Sites, access controls and role-based permissions, logging and monitoring of system activity, regular software patching and updates, vendor due diligence for service providers, and employee training on privacy and security practices. No method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary to achieve the purposes described in this Policy, including to respond to inquiries, provide marketing communications (unless you opt out), fulfill orders, maintain business records, comply with legal and accounting obligations, resolve disputes, and enforce agreements.

• Inquiry and marketing contact information: Retained until you request deletion or opt out, and for a reasonable period thereafter to maintain suppression lists and comply with applicable laws.
• Order and transactional records: Retained for the duration required by applicable law and business needs, typically up to seven years for accounting and tax purposes.
• Analytics and clickstream data: Retained consistent with our operational needs and the default or configured retention periods of our analytics tools.

We may retain de-identified or aggregated data that does not identify you for longer periods.

Your Choices and Rights

Access, correction, and deletion

You may request access to the personal information we maintain about you, ask that we correct inaccuracies, or request deletion, subject to applicable law and our legitimate business and legal obligations. We will respond to reasonable requests within a reasonable time.

Marketing communications

You may opt out of promotional emails at any time by using the unsubscribe link in our emails or by contacting us using the information below. Even if you opt out of marketing emails, we may still send you transactional or administrative messages, such as order confirmations or service notices.

Cookies and tracking

You can manage cookies through your browser settings, including blocking or deleting cookies. Disabling cookies may affect functionality on the Sites. You may also use publicly available tools to limit or disable certain analytics tracking.

California privacy disclosures

We do not sell personal information. We do not share personal information with third parties for their direct marketing purposes. Under California’s online privacy requirements (CalOPPA), we disclose that our Sites do not respond to browser-based “Do Not Track” signals. Tracking may continue on the Sites by us and our service providers consistent with this Policy, regardless of such signals. We are not subject to the California Consumer Privacy Act (CCPA) as a “Business” or “Service Provider.” We comply with applicable U.S. privacy laws, including California’s online privacy requirements and Shine the Light.

Children’s privacy

The Sites are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete it as required by law.

International Use

We operate and ship only within the United States and do not target non-U.S. individuals. If you are located outside the United States, please do not use the Sites or provide personal information to us.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the Effective Date at the top of this Policy. Your continued use of the Sites after an update indicates your acceptance of the revised Policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Privacy Officer:

DMCA Agent
Watson Boyd, COO
wboyd@tsarm.com
330 G.E. Patterson Ave.
Memphis, TN 38126
901-527-8412

Please include your name, contact information, and a description of your request. We will verify your identity as appropriate and respond within a reasonable period.